Policies


Policies

Our goal is to provide a clean, safe and enjoyable environment for guests while keeping our pricing affordable.  By reserving a cabin at Wilderness Lakefront Resort, you agree to abide by policies. We ask that you read these policies prior to your arrival. Relax and enjoy your stay!

Check out is 11:00 AM. Checking out after 11:00 AM is subject to a $25 late checkout fee. To provide clean and comfortable accommodations checkout time is firm so that our staff can clean, maintain and restock the cabin.

Check in is after 2:00 PM: Entry to the cabin is not permitted until cleaning staff has finished and left the cabin.

Reservations, Cancellations, Changes: A nonrefundable deposit of $50 is required for each reservation.  Changes and Cancellations must be made at least 7 days in advance by calling 580-241-5304.  If a reservation is cancelled with less than a 7-day notice and the cabin does not rebook, 100% of the reservation will be charged.

To make a reservation, you must be at least 21 years old, and the person reserving the cabin must present.

Rates/Maximum Occupancy: The rates listed on the website are based on the number of people that the cabin sleeps comfortably and fire code.  The number of adult guests listed cannot be exceeded. All guests must be registered, including children.  If you have a different number of guests from your reservation, please notify us at check in. Overcrowding is not allowed.  Violation of these policies may subject property guest to immediate eviction from property without refund, require an additional cabin be rented depending on availability, or additional charges of $25 per night per guest over stated occupancy.  Guests are not allowed to invite others to the property who are not on the reservation.

Pets: We allow up to 2 dogs per cabin.  The pet fee is $10 per night per pet.  Pets are required to be on a leash while outdoors.  Pets must be in a kennel when unaccompanied in a cabin.  You must pick up after dogs and place waste in outside trash.  And excess dog hair should be swept.  Excessive or loud barking is not allowed.  No aggressive breeds are allowed (For example, pit bulls or pit bull mixes or bull mastiffs). Dogs are not allowed in swimming pool area.  You maintain responsibility for your pet while staying at the cabins.  The cost to repair or replace damages due to pets will be charged to your account.

Missing Items/Damages: Missing items or damages to items belonging to the property will be charged to your credit card. These charges will include labor and replacement costs.

Excessive Cleaning: The basic cleaning fee is included in the price of your reservation; the additional fee is only applied if a cabin or the property is left in a dirty condition.  Please leave the cabin in tidy condition.  Tidy condition is defined as trash placed in trash can and/or outside garbage receptacles.  Dishes are washed and put away.  Furniture and fixtures are placed in their original location.  Pet hair and excessive dirt is swept and discarded in trash.  Cigarette butts are discarded in outdoor trash cans or fire pits, not on the ground.  Fish remains must be returned to the lake; do not put fish remains in trash cans or on cabin property. Trash (including bottles, cans, caps/lids, & wrappers) should be placed in trash cans, not on the ground or cabin property. Excessive Cleaning fees can range from $10 – $100.

Wildlife Encounters: Due to the location of our cabins in a forested area, there is a chance guests will encounter some type of wildlife, insects or stray animals. Each cabin is treated on a scheduled basis for interior pests, but due to the natural habitation of the forest, no refunds or compensation will be given for any problems resulting from pests inside or outside the cabin.  If you see any insects in or around the cabin, please notify the office immediately, and we be happy to spray.  Do not feed, pet, or play with animals you may see around the cabin or permit them to enter the cabin.  We are not responsible for any wildlife or insect encounters of any kind. Please bring emergency medicine necessary to treat guests with allergies to insect stings. Please spray with insect repellent while outdoors and hiking.

 Swimming Pool: Children 15 and younger must be accompanied by an adult at the swimming pool.  Dogs are not allowed in swimming pool area.  Glass is not allowed in the swimming pool area.  You may play with pool toys; however, refrain from putting rocks and other potentially sharp items in the pool.  Remove pool toys and floats prior to leaving pool area and clean up any trash. No lifeguard is on duty.  Safety at the swimming pool is guest responsibility.

Fires you may have a fire that fits in the fire ring at the cabin or in the built-in fire pit areas.  Please keep your fires under control and of a manageable size.  You may pick up sticks on the ground for your fire; however, you may not damage trees for firewood.  Damaging a tree on the property will result in a charge of $100-$300.  You may not use leaves to start your fire as they create a forest fire danger.  Fires are not permitted when burn bans or high fire risk conditions are in place.  We do not permit guests to bring their own firewood as recommended by forestry experts due to the possibility of introducing tree killing insects and diseases.  We do sell firewood on site.  $15 for 20-25 pieces of seasoned, split wood. 

ATVs – No riding ATVs, dirt bikes, or other motorized vehicles on the property.  Recreational vehicles must remain on trailers while on the property. Trails are available for riding please contact the Ouachita National Forest at 580-494-6402 or stop by the office at Hwy 259 and Hwy 259 A South M-F 8-4:30 for more information regarding trail riding.

Respect other guests – Please do not have loud outdoor music or activities that disturb other guests.  Property common areas (pavilion, swimming pool, playground, horseshoe pits, fish cleaning station, etc.) are to be respectfully shared.

Fireworks-  Due to the woods surrounding the property, fireworks are not safe and are not permitted.

Shooting firearms- Shooting guns, including BB guns, is unsafe and not permitted. Hunting by licensed hunters is allowed in the national forest during hunting seasons.

Parking- Parking is available at each cabin for at least 1 vehicle with a trailer/boat.  Please park in designated parking areas, not on the grass.  We have septic systems, waterlines, and other utilities buried.  If you will have additional vehicles or trailers/boats, please notify us, and we will show you safe parking spaces.

 

Wilderness Lakefront Resort Cabins is not responsible for guest injury or damage or loss of personal property of guests.  Failure to comply with property policies may result in additional fees or eviction from the property without refund.  By reserving a cabin, you hereby authorize the credit card on file be charged for the reservation plus additional fees that apply as described in our policies.